Service & Support Capabilities

Service & Support

In North America, NIIGATA sales, service, training, spare parts and customer Tech Center operate out of the headquarters in Chicagoland, near O'hare International Airport.

NIIGATA's presence in the North American market is fully backed by its comprehensive sales, service and support capabilities and is highlighted by our famous 3 year "end to end" warranty.

Mold tests and Training classes are available on a regular basis at our Tech Center, as well as through online tutorials and webinars.

We offer a wide array of service and support capabilities to ensure complete customer satisfaction.

Our Capabilities

  • Customized Training to meet specific needs over 2 to 4 day sessions, at your facility or our Chicago Tech Center
  • Comprehensive Manuals in an easy-to-read format. Also available electronically in PDF format for ease of distribution within your organization
  • Service Engineering Support, professionally trained, and available within 24 hours of your call free unlimited telephone support. We also offer phone support if you didn't buy your used NIIGATA through us
  • Processing Assistance from an experienced applications engineer
  • Parts in Stock for over 90% of all current models and available within 24 hours
  • 3-Year Warranty Protection includes all service and travel related expenses, for comprehensive, "end-to-end" coverage that can't be beat

Resources

Customer Service

NIIGATA Service Cloud
Our customer service portal contains solutions to most common issues, and the ability to log a case online, interact with our service staff, and review complete machine service history.

Portal login