Customer Service Cloud

Self-Service Portal

Our customer service portal contains solutions to most common issues, and the ability to log a case online, interact with our service staff, and review complete machine service history.

Our self-service portal is limited to current NIIGATA ALL-ELECTRIC customers only.

If you are a NIIGATA ALL-ELECTRIC customer and do not have a username and password, please contact your sales representative by calling 1-800-843-1672.

Customer Login

Need Help?
You can download this document that explains how to use the portal.

**If You Are Contacting Outside the US
NIIGATA-US can only support the US, Mexico, and Canada customers for Injection Molding Machines only. If you are contacting from outside of the this area, or seeking information about Machine Tools, please visit this site, and call the office near you. We do respond to inquiries from outside the US and route it to the oversea local offices or International Sales Department in Japan; however, the response may take longer in some cases due to the time differences.

Upcoming Seminars & Classes

Weekly: FREE TRAINING

Online Class – Injection Molding
Courtesy of Routsis Training

April 18-19: CLASS

Maintenance Training Program – MD Series
Instructed by Niigata

May 9-11: COURSE

Troubleshooting (Parts & Process) via Scientific Molding
Instructed by John Bozzelli

June 6-8: COURSE

Scientific Molding for Technicians
Instructed by ProcessTech™

July 18-19: CLASS

Maintenance Training Program – MD Series
Instructed by Niigata

Sep 19-21: COURSE

New Tool Process Development via Scientific Molding
Instructed by John Bozzelli

Oct 24-25: CLASS

Maintenance Training Program – MD Series
Instructed by Niigata

Nov 7-10: COURSE

Process Optimization via Scientific Molding
Instructed by John Bozzelli